Frequently asked questions.
How much space do I need? For one tent you need 185cm x 100cm – Breakfast trays will be placed on the mattress with this size space. Trays can be arranged in various positions. And additional 30cm is required if you wish to have the trays directly in front of the tents.
What is included?
Themed PJ Party Tents
Air mattress
Fitted sheet and mattress protector
All seasons quilt and cover
Breakfast trays
Decorative cushions
Lanterns with LED tea lights
Fairy lights and bunting
Emergency pack - includes extra batteries, airbed pump, extra tealight candles.
How do I book a party? Call, email or head to the booking page. Called or emailed bookings will receive a booking request form to fill out via email. Email it back to us to hold your booking. Bookings via the bookings page - within 24 hours we will be in touch to confirm your details. All bookings will receive a Booking Agreement . Read, double check, sign and return it to us via email or Text. Once this and your depoist is paid your booking is confirmed.
Should I get an automatic email reply when making a booking? No. The booking screen will change to say thank you. We will send you an email within 24 hours to discuss and confirm your details and your booking.
What is the deposit? Deposit is $50 is to be paid within 24 hours of booking confirmation or booking will not be secured. The remainder is to be paid no less than 7 days prior to the party. Payment is to be made via direct debit into our bank account. Deposit will be taken off the final bill.
What is the cancellation policy? Cancellations within 48 hours of conformation will receive their deposit back. No refund for cancellations within 7 days.
Does PJ Events do the setup? We can set up the PJ Party tents for you on Saturdays and Sundays, subject to availability, for an additional cost. Upto 3 tents is free. 4-7 tents is $25. 7 or more tents is $50. Enjoy a stress free set up, we will arrive with the PJ Party Tents and set up your little ones dream pyjama party. We will return the next day to pack up and take it all away. See stress free. Due to COVID19 - DIY is the preferred setup that we offer.
Is there a DIY option? Yes. Due to Covid-19 this has been a very popular option since March 2020 and we will continue to offer this option in the future.. Our easy to follow instructions will be provided. We deliver to you in the morning, on the day of the event or the evening beforehand. You set up. We will collect the following day. Delivery date and times to be confirmed within 5-7 days prior once full payment has been received and all bookings for that date have been confirmed. Any changes to delivery will be communicated in a timely manner.
Is there a delivery charge? Delivery is included in the cost for most locations. If delivery charge is required, you will be notified at the time of your booking inquiry.
What time will the PJ Party Tents be dropped off/set up and collected? We will arrange to have set up completed no later than 1 hour prior to your party starting. DIY Tents we will endeavor to dropped off on the morning of your event and no later then 2 hours prior to the event start time. Collection will be between 11am and 3pm. Times to be confirmed 5-7 days prior to the party.
How long does set up take? Set up for 4 tents takes approximately 45minutes to an hour.
Can I hire the tents for more the one night? Yes, additional nights of hire are available for an additional fee of $15 per tent.
How do PJ Events clean their tents? We take Hygiene very seriously here at PJ Events. Everything is thoroughly cleaned upon its return to us and then again before we send it out for its next party. We use high quality cleaning products to wash, wipe and clean all our equipment. All tents and cushions are spot cleaned, wiped down with disinfectant and steam cleaned after every use. Quilts, quilt covers, sheets and mattress protectors are all washed with Pine O Clean Laundry Sanitizer.
What about breakages and damaged items? Please refer to your T&Cs page under DAMAGE.